In the course of providing our products and services Startmate Operations Pty Ltd, may collect personal information from clients, or potential clients.
In the course of providing products and services we may collect and hold information that is reasonably necessary for the performance of our functions and activities, including maintaining a unit holders’ registry of investor details. This information may include Personal Information such as:names, addresses and other contact details; dates of birth; financial information; your nationality and country of birth; career history including areas of expertise; data required for AML/CTF purposes; and government identifiers (such as your TFN where necessary and relevant, although you may decline to quote your TFN).We may collect **Sensitive Information*- about you, with your consent. Sensitive Information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. Provided you consent, your sensitive information may only be used and disclosed for purposes you have consented to or which are directly related to the primary purpose for which the sensitive information was collected, including:for the purpose of us maintaining a comprehensive company file; for the purpose of data compilation or analysis for internal purposes; and in an anonymised format for the purpose of data compilation or analysis to share with third parties. Sensitive information may also be used or disclosed if required or authorised by law.
We only use personal information that is reasonably necessary for one or more of our functions or activities (the primary purpose) or for a related secondary purpose that would be reasonably expected by you, or to which you have consented.Our uses of personal information include but are not limited to: Providing you with one or more of our financial services or products including to assess your application for a financial product or service; Fulfilling our legal and regulatory obligations; Connecting people within our community; Performing our related administrative and organisational functions and tasks; and/or To communicate with you about the products and services that we offer.
You may request access to the personal information we hold about you, or request that we change the personal information, by contacting us in the manner outlined below. You may also contact us if any of the details you have provided change or if you believe that the information we have about you is not accurate, complete or up-to-date. If we do not agree to provide you with access or to amend your personal information as requested you will be notified accordingly. Where appropriate we will provide you with the reason/s for our decision and you may seek a review of our decision. If the rejection relates to a request to change your personal information you may make a statement about the requested change and we will attach this to your record.You may also request that we restrict the use of your personal information for direct marking purposes by contacting us using the contact details below. Alternatively, to unsubscribe from our e-mail database or opt-out of communications (including marketing communications) you may use the opt-out facilities provided in the communication.
If you wish to make a complaint about a breach by us of the Australian Privacy Principles, you may do so by providing your written complaint by email, letter or by personal delivery to any one of our contact details as noted below. Where possible, the complaint should include enough information to help us resolve it. We will respond to your complaint in writing within a reasonable time (usually no longer than 30 days) and we make seek further information from you in order to provide a full and complete response.If you are not satisfied with our response to a complaint, you may lodge a complaint with the Office of the Australian Information Commissioner by visiting www.oaic.gov.au.We do not charge for receiving a request for access to personal information or for complying with a correction request.