Head of Programs

Phoebe Pincus
November 14, 2021
Head of Programs


👉 Apply here by the 26th November.

👉 Got questions? Bring them to our AMA! Register here, and submit any questions here.

Role overview

The Head of Programs will lead the future of Startmate’s founder, operator and investor programs by creating an exceptional participant experience.

This is a big role as you will be the custodian of our programs. You'll do this through leading a team of 4-15 FTE who are currently managing 6 programs, scaling to ~15 programs by the end of 2022. You will be defining the strategic direction of which 5-10 new programs to launch in 2022 and then leading the launch and impact of those programs. You’re going to be a key player in forming the startup ecosystem in ANZ.

Some key details

  • This is a full-time role
  • Salary Range: $120k-$150k + super + equity + carry in the funds
  • Reporting to CEO Michael Batko
  • This role is fully remote, from anywhere in Australia or New Zealand. But if you're bored of working at home we currently have an office in Melbourne, with satellite offices in Sydney and Auckland.

Some examples of the kind of work you’ll do in this role

  • Strategy: Work with the CEO to decide on the roadmap for the scope and timing of future programs. This will rely on strategic and data driven considerations.
  • Experience design: Define how the user journey looks like for a program participant from the day they find out a program, through to application, selection process, program all the way to becoming an alumni. Work closely with the Operations team to codify this journey at scale and translate it into human experience with your team of Program Leads.
  • Manager:You will be leading a large team of Program Leaders who are community builders at heart, each responsible for hundreds of participants in their programs across the year.

Position requirements

(Your background is less important than the key skills, which might include the following.)

  • Prioritisation: You can relentlessly prioritise the sequence of workflows and programs we implement.
  • Team empathy: You are a natural people leader who is comfortable leading a high performing team of 10+
  • Customer empathy: You have a love for creating great experiences and magical moments for people at scale. You predict unintended consequences and design to achieve the optimal participant outcome.
  • Resilience: You will have a team of 10+ FTE managing a community of 1,000-2,000 participants in the first year. You are resilient in coaching your own team to manage the community, but also ready to step in to work through community problems.

Key readings

Meet the team

Our new Head of Programs will be reporting to CEO Michael Batko. What's Batko like? See for yourself...

💫 What is Startmate?

We’re making Australia and New Zealand the best place in the world to build a startup. We’re achieving that through building a platform that unleashes startup ambition and accelerates exceptional companies.

At our core, we’re a community of the most ambitious founders, operators and investors propelled by a highly-trusted mentor-driven community, and backed by the best angels, venture funds and tech startups in the region.

Over the past decade we have invested in 170+ startups, with a combined value of $2 billion.

💞 Startmate culture

Our culture is best articulated through our values and operating principles.

Our values are the set of guiding principles that help us and our community agree on what matters. Our operating principles are practical guidance for how to put those values into action.

🚀 Value 1: Just start, mate

Operating principle: Ship It!

We’re as ambitious, scrappy and fast-moving as the startups we back.

We value creating and experimenting on the fly, rather than having all the answers before we start. We back each other to have a go and get stuck into something without necessarily knowing what the outcome will be. When things don’t work out, we’re okay with that, as long as we’re learning and growing and sharing those insights with each other. 

🐺 Value 2: Wolfing  

Operating principle: Build in public

We share the good, the bad and the ugly as individuals, as a team and as a company, and we actively seek out feedback for our growth.

Wolfing is a culture of not just being open to feedback, but actively sniffing it out. This is lived through the principle of building in public, or in other words, being open and honest about who we are, where we’re heading and how we’re going about that is what makes us strong. It forces us to be open about our mistakes and struggles and how we’re responding to adversity, as well as our wins and triumphs, and helps us build trust and normalise failure. 

🕺 Value 3: Vibing

Operating principle: Welcome to Breakfast Club

Bring your weirdness to work.

'Vibing' is the magic created when two or more people connect as their genuine selves, and together create something exponentially greater than either of them could have conceived on their own. We’re a melting pot of uniquely weird people, and embracing and celebrating that is what gives us our uniquely weird flavour. If we’re not having fun, we’re not doing it right.

🤙  Value 4: Mate-ship 

Operating principle: Steer the waka

We’re a community of mates working towards a common mission that is bigger and more important than any one individual goal.

This value sets the tone for how we interact with each other and our community. We’re not your parents, bosses or colleagues; we’re your mates! Cheering you through the highlights, but also giving you tough love and telling it how it is when you need it. We are a genuinely neutral third party within the startup ecosystem in ANZ. Raising the waka is centred around the idea that building each other up, supporting each other, and believing in each other, is fundamental to helping us achieve our mission. 

⚡ Value 5: Increase surface area for luck to strike

Operating principle: Give the community a job

We are always looking through the lens of scale: at the community, product and individual level. 

We know that we're our own biggest bottleneck. We can only grow as fast as the systems we create, both for ourselves and our community. We are never going to be as talented and magical as the sum of our community, so our goal is to bolster that and give it a platform to self-propagate and grow itself. The more people we have sharing their own and our stories, the better the chance for those serendipitous connections and for luck to strike!

🤩 Why you might love working with us

  • Community: The Startmate community is a unique mix of founders, operators and investors — the one thing everyone has in common is ambition. Startmate is much more than just our team, it’s a community built on paying it forward.
  • Autonomy: You will have very high autonomy to realise your dreams within your area.
  • Flexibility: We are a remote-first team with coverage across Sydney, Melbourne, Perth, Noosa and New Zealand (and an office in Melbourne).
  • Access: You get to work with every well known and less well-known Australian and Kiwi startup, VC and angel. Canva, Safety Culture, Propeller, Vend, Xero, Blackbird, Square Peg, AirTree, Rampersand, Folklore, you name it!
  • Great vibes: Being able to bring your best self to work is really important to us. We index heavily on wellbeing and engagement to make sure that you’re able to turn up with energy and resilience each day.
  • A share of Startmate’s success: We think it is important to share successes with the whole team. All Startmate employees receive carry in our funds and are owners in the management company.

😈 Why you might hate working with us

  • If you’re a perfectionist: If you like to play it safe or don’t want to share work until it’s finished, if you’re uncomfortable with failure in public, if you want an instruction manual and a clearly articulated role or permission to fix things, you probably wouldn’t enjoy working here!
  • We’re open to debates and robust discussions; people will probably find our levels of feedback and transparency unsettling at first. 
  • No task is beneath us and you shouldn’t be afraid to do the unpopular work if it helps someone else within the team or community.    
  • We won’t handhold you. You’ll be given full autonomy and most processes and systems will be put in place by yourself. 
  • We are comfortable with chaos. Things move so quickly at Startmate, that you will find out things last minute, we’ll be coming up with things on the fly and not everything will work out.

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